Thursday, 26 January 2017

Message from the Assistant Chief Constable

This is a message sent via Thames Valley Alert and has been sent on behalf of Thames Valley Police.

Earlier this week, the latest Thames Valley Police Chief’s Review was published in which Chief Constable Francis Habgood updated on the work the Force is doing to keep pace with the changing policing landscape.

Over the last year we have reviewed the way we respond to and investigate incidents and crime in our communities to see if our structure and processes effectively manage the demand from and the needs of the public.

In response to this we will, during the summer, be making changes to the way we are structured working within three key areas: investigation, response and neighbourhood. Our aim is to create a more effective and efficient police service which will ensure that we can provide the best service to you when you need us.

We have mapped out where our demand for service is, ensuring that resources are targeted at the areas of greatest need, at times of greatest need and to the most vulnerable in our communities. This will mean that in some areas and at certain times we will have more or less police officers available.

I would like to reassure you now that this is not about withdrawing our resources from our communities it is about providing a better service.

We are committed to delivering an improved service: one which ensures we have the right number of officers on duty to respond quickly to a call for service if needed; one which supports our communities with dedicated officers working with you to solve local problems and one which sadly, if you are a victim of crime, ensures the right people are there to get you justice.

Over the coming months, we will talk more to you about the changes ahead.
Rest assured our officers, staff and volunteers will continue to work tirelessly in partnership to make our communities safer.

Assistant Chief Constable Nikki Ross

Watch the Chief’s Review

Click for the Thames Valley Police website

Tuesday, 24 January 2017

Payment diversion alert

This is a message sent via Action Fraud Alert and has been sent on behalf of Action Fraud (National Fraud Intelligence Bureau).

Fraudsters are emailing members of the public who are expecting to make a payment for property repairs. The fraudsters will purport to be a tradesman who has recently completed work at the property and use a similar email address to that of the genuine tradesman. They will ask for funds to be transferred via bank transfer. Once payment is made the victims of the scam soon realise they have been deceived when the genuine tradesman requests payment for their services.

Protect yourself:
  • Always check the email address is exactly the same as previous correspondence with the genuine contact.
  • For any request of payment via email verify the validity of the request with a phone call to the person who carried out the work.
  • Check the email for spelling and grammar as these signs can indicate that the email is not genuine.
  • Payments via bank transfer offer no financial protection; consider using alternative methods such as a credit card or PayPal which offer protection and an avenue for recompense.
If you believe that you have been a victim of fraud you can report it online or by telephone 0300 123 2040.

Click for the Thames Valley Police website

Wednesday, 11 January 2017

Fake Amazon emails claim you have placed an order

This is a message sent via Thames Valley Alert and has been sent on behalf of Action Fraud (National Fraud Intelligence Bureau)

Action Fraud has received several reports from victims who have been sent convincing looking emails claiming to be from Amazon. The spoofed emails from “” claim recipients have made an order online and mimic an automatic customer email notification.
The scam email claims recipients have ordered an expensive vintage chandelier. Other reported examples include: Bose stereos, iPhones and luxury watches.

The emails cleverly state that if recipients haven’t authorised the transaction they can click on the help centre link to receive a full refund. The link leads to an authentic-looking website, which asks victims to confirm their name, address, and bank card information.

Amazon says that suspicious e-mails will often contain:
  • Links to websites that look like, but aren't
  • Attachments or prompts to install software on your computer.
  • Typos or grammatical errors.
  • Forged (or spoofed) e-mail addresses to make it look like the e-mail is coming from
Amazon will never ask for personal information to be supplied by e-mail.
You can read more about identifying suspicious emails claiming to be from Amazon by visiting this Amazon page.

To report a fraud or cyber crime, call us on 0300 123 2040.